IT Support Specialist

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $97.7k - $137.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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pan-Canadian Pharmaceutical Alliance

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

pan-Canadian Pharmaceutical Alliance is a government-supported alliance that negotiates drug prices with manufacturers on behalf of federal, provincial, and territorial public drug plans across Canada. It aims to support the sustainability of publicly funded drug plans and improve health outcomes by securing cost-effective pricing and centralized agreements for brand-name, generic, and biosimilar drugs, and by providing negotiation frameworks, processes, and performance reporting.

📋 Description

• Provide internal IT support and Level 1 troubleshooting for hardware, software, connectivity, and account access issues • Support user account administration, including password resets, group assignments, and permission management in Microsoft 365 • Assist with employee onboarding and offboarding by provisioning devices, licenses, and system access • Support device management and compliance using remote management tools such as Intune and RMM tools • Maintain IT asset inventories for hardware, software licenses, and accessories • Provide basic administrative support for SharePoint, Teams, and Exchange Online • Document common issues, solutions, and troubleshooting procedures in the knowledge base • Escalate complex incidents to Level 2 or Level 3 support teams or external vendors • Participate in cybersecurity awareness initiatives and basic endpoint monitoring • Ensure systems meet basic compliance standards • Help develop operational processes and standard operating procedures • Support operational excellence initiatives and provide first-line IT support to remote internal teams • Collaborate with Infrastructure leadership and project teams

🎯 Requirements

• College diploma or bachelor’s degree in information technology, business administration, or a related field • More than five years of relevant IT support experience • Experience with Power BI, Power Automate, or low-code automation platforms • Knowledge of cybersecurity principles or participation in a security awareness program • Experience supporting remote work and optimizing virtual collaboration environments • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are considered an asset • Professional experience in organizations subject to regulatory or compliance requirements is considered an asset • Knowledge of SIPOC diagrams, process mapping, or workflow analysis is considered an asset • Basic troubleshooting skills for Windows laptops, iOS and Android mobile devices, and peripherals • Experience supporting Microsoft 365 cloud services, including Teams, SharePoint, Exchange Online, and OneDrive • Knowledge of remote support platforms and device management systems, including Intune, Pulseway, and TeamViewer • Knowledge of identity and access management concepts, including multifactor authentication and conditional access policies • Exposure to endpoint security tools, including antivirus and endpoint detection and response solutions • Knowledge of ticketing systems such as Zendesk, Freshservice, Zoho Desk, or ServiceNow • Knowledge of Microsoft 365, including SharePoint, Teams, Word, Excel, Outlook, Planner, and Power Automate • Knowledge of Microsoft Intune, RMM tools, and TeamViewer • Excellent verbal and written communication skills in English • Good verbal and written communication skills in French are considered an asset • Ability to lead meetings and see tasks through to completion • Strong attention to detail, documentation skills, and record-keeping abilities • Strong time-management skills and the ability to work independently in a primarily remote environment • Demonstrated ability to collaborate with other departments and influence without direct authority • Legally authorized to work in Canada • Availability for frequent travel across various provinces and territories, including periodic multi-day overnight trips

🏖️ Benefits

• Comprehensive group benefits package effective on the first day of employment • Fully remote work environment within Canada • 36.25-hour workweek, Monday to Friday, from 9:00 a.m. to 5:00 p.m. Pacific Time • Accommodation available upon request for candidates with disabilities