IT Support Specialist

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $97.7k - $137.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

pan-Canadian Pharmaceutical Alliance

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

pan-Canadian Pharmaceutical Alliance is a government-supported alliance that negotiates drug prices with manufacturers on behalf of federal, provincial, and territorial public drug plans across Canada. It aims to support the sustainability of publicly funded drug plans and improve health outcomes by securing cost-effective pricing and centralized agreements for brand-name, generic, and biosimilar drugs, and by providing negotiation frameworks, processes, and performance reporting.

📋 Description

• Provide internal IT support requests and Tier 1 troubleshooting for hardware, software, connectivity, and account access issues • Support user account management, including password resets, group assignments, and permissions management in Microsoft 365 • Assist with employee onboarding and offboarding, including provisioning devices, licenses, and system access • Support device management and compliance activities using remote management tools such as Intune and RMM Tools • Maintain IT asset inventories for hardware, software licenses, and accessories • Provide basic administration support for SharePoint, Teams, and Exchange Online • Document frequent issues, resolutions, and standard troubleshooting procedures in the knowledge base • Escalate complex incidents to Tier 2/Tier 3 support or external vendors when necessary • Assist with cybersecurity awareness initiatives, basic endpoint monitoring, and baseline compliance standards • Help develop, improve, and maintain business processes and standard operating procedures • Support operational excellence initiatives and ensure smooth first-line IT support for internal teams • Report to the director of Infrastructure and Projects • Travel frequently in different provinces and territories, including periodic multi-day, overnight trips

🎯 Requirements

• College Diploma or bachelor's degree in information technology, Business Administration, or a related field • 5+ years of relevant experience in IT support roles • Experience with Power BI, Power Automate, or low-code automation platforms • Exposure to cybersecurity principles or participation in a security awareness program • Experience supporting remote workforces and optimizing virtual collaboration environments • Basic troubleshooting skills for Windows laptops, mobile devices (iOS/Android), and peripheral devices • Experience supporting Microsoft 365 cloud services including Teams, SharePoint, Exchange Online, and OneDrive • Knowledge of remote support platforms and device management systems such as Intune, Pulseway, and TeamViewer • Familiarity with identity and access management concepts such as MFA and Conditional Access Policies • Exposure to endpoint security tools such as antivirus and EDR solutions like Bitdefender or Crowdstrike • Experience with ITSM/ticketing systems including Zendesk, Freshservice, Zoho Desk, and ServiceNow • Familiarity with Microsoft 365 Suite, including SharePoint, Teams, Word, Excel, Outlook, Planner, and Power Automate • As English is the primary working language at the pCPA, exceptional written and verbal communication skills in English are required • Effective written and verbal communication skills in French are an asset • Strong documentation and record-keeping skills • Strong time management skills and ability to operate autonomously in a remote-first environment • Demonstrated ability to work collaboratively across departments and influence without direct authority • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are considered assets • Familiarity with SIPOC diagrams, process mapping, or workflow analysis is considered an asset • Background working in organizations with compliance or regulatory requirements such as GDPR or HIPAA is considered an asset • Must be legally eligible to work in Canada

🏖️ Benefits

• Comprehensive group benefits package from the first day of employment • 100% remote work environment within Canada