Senior Technical Support Specialist

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $80k - $90k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versapay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

B2B • Fintech • SaaS

Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

📋 Description

• Provide advanced functional and technical support for customers using Versapay's ERP integrations • Support platforms including NetSuite, Sage Intacct, Microsoft Dynamics Business Central and Finance, and other ERP solutions • Troubleshoot complex integration, payment processing, and accounting-related issues • Partner with Product, Engineering, Customer Success, and Implementation teams • Deliver exceptional customer experiences • Own and resolve customer cases while managing escalations • Meet success metrics including CSAT, SLA compliance, response times, Time to First Contact, and Time to Resolution • Contribute to knowledge base articles and process improvements • Collaborate across cross-functional teams

🎯 Requirements

• 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity • Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions • Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field • Strong understanding of accounting principles and core ERP business processes, including Order-to-Cash, Procure-to-Pay, Record-to-Report, Accounts Receivable, General Ledger, and Financial Reporting • Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions • Experience supporting ERP customers in a technical support or customer care environment • Strong analytical, problem-solving, and critical thinking skills • Excellent written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems • ERP certifications are highly desirable • Experience supporting payment integrations, APIs, middleware, or FinTech solutions • Familiarity with ERP workflows, automation, reporting, and customization tools • Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts • Understanding of ERP customization frameworks such as SuiteScript, Power Platform, Business Central extensions, or Sage customization tools • Strong organizational skills with exceptional attention to detail • Customer-first mindset with a proactive approach to problem-solving • Experience mentoring teammates or serving as a subject matter expert

🏖️ Benefits

• Opportunities for professional development and career growth • Work alongside talented professionals supporting enterprise ERP solutions • Customer-focused team committed to exceptional service and continuous innovation