Client Service Associate, Planning & Scheduling

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VON Canada

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5001 - 10000 employees

Founded 1898

VON Canada has been leading care at home for over 125 years. Today, we are a highly-trusted non-profit organization that works with our clients, employees, volunteers and partners to provide innovative clinical, personal and social support to people who want the comfort and peace of mind of living in their own homes and communities.

📋 Description

• Assign visits to nurses and home support workers based on local geography and client needs, ensuring continuity of care and following guidelines and planning procedures • Receive and process client referrals and updates • Respond to phone inquiries from clients, doctors, service providers, and other agencies • Manage advanced plans and make daily scheduling adjustments for sick calls, client cancellations, and new client admissions • Perform related administrative duties • Collaborate with team members and management to maintain adequate daily staffing levels and forecast weekly staffing needs • Support clients, nurses, and home support workers to ensure high-quality care • Adapt to changing priorities while meeting daily and weekly scheduling deadlines • Protect confidential information about clients, colleagues, suppliers, and VON operations • Perform other duties as assigned

🎯 Requirements

• High school diploma required • University or college education preferred • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset • Proficiency in MS Office programs, Outlook, faxing software, and database management • Experience in a logistics or scheduling environment; scheduling software such as AlayaCare is an asset • Experience in a healthcare environment is advantageous • Previous customer service experience in a contact center environment is an asset • Experience in a unionized environment is a benefit • Current and original satisfactory Criminal Records Check • Personal Protective Equipment (PPE) may be required • Ability to perform physical activities including lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, climbing stairs, and fine hand movements • Detail-oriented approach in a dynamic, fast-paced environment

🏖️ Benefits

• Competitive salaries • Vacation time • Paid statutory holidays • Tiered Benefits (health, dental, LTD) for eligible employees • Employee Assistance Program • Defined Benefit Pension Plan with company contribution for eligible employees • Work-life balance from structured schedules • Comprehensive orientation program • Opportunities for skill development, eLearning, and career advancement • Exposure to new health care technology