Healthcare Customer Service Representative

🕒 September 30

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Handle a high volume of inbound calls from clients’ healthcare members • Answer questions about healthcare benefits • Gather customer information, assess and fulfill customer needs, and educate customers about products and services • Resolve customer issues using one-call resolution guidelines and/or escalation processes • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision-making • Identify process improvement opportunities that positively impact clients and customers • Complete call dispositions and compile and document customer information • Accept and embrace changes in the business environment • Complete workstation audits twice a year to verify requirements are met

🎯 Requirements

• Ability to pass a drug screen and background check • Dedicated area to work from in your home • Internet speed of at least 50 Mb/s download and 10 Mb/s upload • Wireless internet access is not permitted • Ability to utilize and navigate multiple systems simultaneously • Demonstrated passion for excellence in treating and caring for customers, especially senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and clearly articulate products and services • Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player • Employee is responsible for purchasing and using their own equipment • Flat screen 21” monitor(s), quantity determined by client • Processor: i5-6500 Intel 3.2 Ghz minimum • Memory: 8GB • Hard drive: 250GB • Video card, sound card, wired mouse, and wired keyboard • Operating system: Windows 7 or above • Wired Ethernet connection • PC supports dual monitors • Employee is responsible for maintaining current anti-virus definitions and OS updates • Twice-yearly workstation audits required • Must reside in Connecticut

🏖️ Benefits

• Additional cash incentives for reaching goals • Medical benefits • Dental benefits • Vision benefits • 401(k) benefits • Earned paid time off (PTO) • Plantronics Blackwire C5220 may be purchased at a discount from Everise preferred vendor • Igel USB Key provided for access to Everise’s network