Spanish Bilingual Customer Service Representative

🕒 September 30

🏈 Alabama, Arizona, +31 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Professionally handle a high volume of incoming calls • Gather customer information, assess and fulfill customer needs, and educate customers regarding products and services • Answer questions related to clients' members' healthcare benefits • Utilize and navigate multiple systems simultaneously • Resolve customer issues through one-call resolution guidelines and/or escalated processes • Meet or exceed company and client performance metrics • Balance company policy and client benefit in decision-making • Identify opportunities to drive process improvements benefiting the client and customers • Complete call disposition and compile and document customer information as required • Accept and embrace changes within the business environment

🎯 Requirements

• High school diploma or equivalent • Spanish bilinguals must be proficient in English • Ability to pass a drug screen and background check • Dedicated area to work from in your home • Internet speed requirement of 20 Mb/s download and 10 Mb/s upload; wireless access is not permitted • Wired Ethernet connection of 25 Mb/s download and 10 Mb/s upload; some programs may require higher speeds • DSL, cable, or fiber optic broadband internet service • Satellite, microwave, and cellular hotspot internet services are not permitted • Employee must provide one of the specified Plantronics or EncorePro headsets • Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens • Strong decision-making and analytical abilities • Ability to identify customer needs and articulate products and services • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime • Highly developed sense of integrity and commitment to customer satisfaction • Meet all attendance and dependability requirements • Be a team player

🏖️ Benefits

• Additional cash incentives to reach goals • Medical benefits • Dental benefits • Vision benefits • 401K benefits • Earned PTO • Everise provides one 21” monitor • Everise provides keyboard • Everise provides mouse • Everise provides webcam