Business Development Manager, Mortgage Broker Channel

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Webster First Federal Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

🛡️ Insurance

🏦 Banking

Construction • Insurance • Banking

Webster First Federal Credit Union is one of the largest credit unions located in Massachusetts, based out of Worcester, MA, and operating 15 branches throughout Worcester, Middlesex, Essex, and Suffolk counties. The organization aims to empower its members to live their best financial lives, reflecting its mission through values of strength, exceptional service, and New England authenticity. Their specialties encompass a wide array of financial services, including banking, mortgages, commercial lending, auto and vehicle loans, home equity loans, personal loans, and more.

📋 Description

• Develop and grow a residential mortgage portfolio and increase market share through sales and service to external mortgage brokers • Prospect for new broker relationships and foster existing relationships within an assigned geographical territory • Build referral sources through relationships with brokerages, broker franchises, and sub-brokers • Raise the profile of Tru Cooperative Bank and regional brands through external activities, trade shows, and related events • Communicate product, process, and expectations to mortgage brokers • Collaborate with mortgage underwriters, credit services, branches, and other teams • Monitor brokerage funding volumes and efficiencies • Recommend signing or removal of broker relationships as warranted • Analyze business information, make decisions, and build business plans • Prepare weekly sales logs and appointment schedules with narratives about broker interactions, training sessions, and site visits • Gather and communicate competitive intelligence to support product pricing • Recommend modifications to products, policies, and industry regulations • Present or participate in training sessions, industry trade shows, and special events • Report to the Director, Mortgage Business Development

🎯 Requirements

• Bachelor’s degree required or an equivalent combination of education and experience • 3–4+ years of relevant industry experience required • Mortgage broker relationship management or mortgage specialist management experience preferred • Excellent interpersonal skills • Strong verbal and written communication skills • Comfort with public speaking • Self-directed and highly organized • Proficient in Microsoft Office and banking software programs • Proven business development, relationship-building, and sales skills • Agile time management skills with ability to multitask • Ability to adhere to policies and procedures and demonstrate risk ownership • Willingness and ability to undertake overnight travel multiple times per month • Ability to complete employment verification, credit check, and criminal record check if considered

🏖️ Benefits

• Mental health coverage and resources • Customizable health benefits • Topped-up parental leave • Performance-based compensation • Employee banking advantages • Group RRSP matching • Vacation time • Flexible work arrangements • Paid time off to volunteer • Award-winning in-house training programs • Access to LinkedIn Learning • Reimbursement for external courses