Senior Strategic Account Manager

🔥 10 minutes ago

🇨🇦 Canada – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Own the most complex, highest-ARR accounts in the portfolio by building and maintaining quarterly account plans, mapping stakeholders proactively, and building multi-threaded relationships that survive org changes on the customer side • Lead complex renewal negotiations and pricing migration conversations, including through procurement and legal • Drive expansion from demonstrated value using usage data and outcome metrics to build an ROI story, and initiate expansion conversations at six months • Handle executive escalations by documenting clear save plans, flagging risk before it surfaces reactively, and keeping the internal team aligned • Use AI tools such as Claude or ChatGPT daily to prepare for customer conversations, synthesize account data, draft renewal strategies, and move faster across a complex book • Model strong account management habits, including quarterly planning, executive QBR preparation, and navigating tough objections • Maintain CRM as a live document with documented next steps on expansion pipeline and active mitigation plans on at-risk accounts • Collaborate cross-functionally with Product, Finance, and Legal • Provide leadership with a reliable, real-time view of the portfolio

🎯 Requirements

• 4+ years in SaaS account management or customer success, with direct experience on enterprise or upper mid-market accounts • Consistent track record of meeting or exceeding NRR targets in complex books, including renewals involving procurement and legal stakeholders • Proven executive stakeholder management — multi-threaded relationships, not just the day-to-day champion • Rigorous CRM discipline: you treat CRM as a live document, not a reporting obligation • Daily use of AI tools (Claude, ChatGPT, or equivalent) for meeting prep, account research, and synthesis — a genuine work habit, not something you're exploring • Bilingual French-English (written and spoken) • Bonus: SaaS HR tech experience, or familiarity with HR, People Ops, and C-suite buyers • Bonus: experience navigating a pricing migration or major packaging change with existing customers

🏖️ Benefits

• LTIP program, share in Workleap's long-term growth • RRSP • Family health insurance • Telemedicine • Annual wellness budget • Flexible vacation policy • Remote work, with access to our Montreal office • In-person gathering twice a year • Claude access, for everyone