Senior Strategic Account Manager

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $100k - $120k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Own the most complex accounts and those generating the highest annual recurring revenue • Develop and maintain quarterly account plans • Identify key stakeholders and build relationships with multiple contacts • Lead complex renewal negotiations and pricing migration discussions • Drive account growth by using usage data and outcome metrics to demonstrate return on investment • Initiate expansion discussions as early as the sixth month • Manage executive escalations and document retention plans • Identify risks and maintain alignment across internal teams • Use AI tools daily to prepare for customer conversations, synthesize data, and develop renewal strategies • Help raise the team’s standard by sharing account management best practices • Keep the CRM up to date with next steps and mitigation plans for at-risk accounts • Collaborate with Product, Finance, and Legal teams

🎯 Requirements

• English proficiency is required • More than 4 years of experience in SaaS account management or customer success • Direct experience working with large enterprises or larger mid-market companies • Demonstrated track record of consistently achieving or exceeding net revenue retention (NRR) targets across complex portfolios • Experience managing renewals involving procurement teams and legal departments • Proven experience managing relationships with executive-level stakeholders • Highly disciplined CRM usage • Daily use of AI tools such as Claude, ChatGPT, or equivalent platforms • Bilingual in French and English, both spoken and written • Nice to have: experience in the SaaS HR technology sector or strong familiarity with HR teams, People Operations, and senior decision-makers • Nice to have: experience managing a pricing migration or a significant change to the offering or plans for existing customers

🏖️ Benefits

• LTIP, providing participation in Workleap’s long-term growth • RRSP • Family group insurance coverage • Telemedicine • Annual wellness budget • Flexible vacation policy • Remote work, with access to the Montreal offices • In-person company gatherings twice a year • Claude access for everyone