Renewals Specialist

🕒 2 days ago

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1Password

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

💰 $620M Series C on 2022-01

Cybersecurity • SaaS • Productivity

1Password is a leading password management and cybersecurity company that offers solutions for both individual and business customers to securely store and manage passwords, secrets, and sensitive information. With features like extended access management (XAM), 1Password empowers users to manage access to every application and web account, ensuring security across all devices with alerts for possible breaches. Trusted by over 150,000 businesses, 1Password provides comprehensive security solutions that enhance productivity by enabling easy and secure sharing of credentials and managing permissions, while maintaining high visibility and control. Their services cater to enterprises and families, providing protection from bad actors in today's SaaS-centric hybrid work environment.

📋 Description

• Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal • Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns • Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions • Collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience • Analyze renewal metrics and trends — including license usage and true-up requirements — to identify areas for improvement and strengthen retention • Educate customers on the value of 1Password's security solutions and keep them informed on relevant product updates • Gather and share customer feedback to inform product development and improve overall customer satisfaction • Ensure all renewal agreements are properly documented and compliant with company policies

🎯 Requirements

• 2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment • Solid understanding of SaaS business models, recurring revenue principles, and contract processes • Strong communication and interpersonal skills, with a customer-first mindset • Solid analytical skills with the ability to interpret data and support decision-making • Demonstrated experience working collaboratively across teams such as Sales, Customer Success, and Product • Proficiency with Salesforce (SFDC) and Gainsight, and comfort navigating other commonly used SaaS tools • Comfort working toward defined renewal targets and metrics

🏖️ Benefits

• Immediate participation in 1Password's benefits program (health, dental, pension, and many others) • Generous paid time off • Equity grant • Participation in incentive programs