Virtual Front Desk, Customer Support Assistant – Bilingual

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Answer incoming customer phone calls professionally and courteously. • Assist customers with program registration and enrollment. • Process customer payments securely over the phone. • Update customer information, including contact details and account records. • Handle customer questions and concerns while providing timely resolutions. • Escalate complex issues to the office when necessary. • Maintain accurate customer information within the CRM. • Generate scheduled reports and submit them to the office for printing. • Send internal communications and documents via email. • Document customer interactions, issues, and follow-up actions. • Follow established workflows, policies, and administrative procedures. • Prepare recurring operational reports. • Coordinate updates between customers and the office team. • Ensure accurate recordkeeping and timely completion of assigned administrative tasks. • Support smooth day-to-day office operations through effective communication and organization.

🎯 Requirements

• 3+ years of Virtual Assistant, Administrative Support, Customer Service, or Front Desk experience preferred. • Excellent English verbal and written communication skills. • Professional and confident phone presence. • Strong customer service and conflict-resolution skills. • High attention to detail and accuracy. • Excellent organizational and time management skills. • Ability to work independently with minimal supervision. • Comfortable learning new software and following established processes. • Bilingual English/Spanish is highly preferred.

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles are available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!