Enterprise Customer Success

🔥 17 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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2501.ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $9.5M Seed Round on 2025-12

Enterprise • SaaS • Artificial Intelligence

2501. ai is an enterprise-focused provider of autonomous AIOps solutions that deploy fleets of AI agents to monitor, respond to, and self-heal IT and cloud infrastructure. Their platform emphasizes autonomous agents, AI-driven incident response, and predictive foresight to improve uptime and reduce mean time to resolve. The company targets large enterprises and public institutions across finance, telecom, and technology, offers enterprise integrations (including hyperscalers and on-prem), and holds ISO27001 and SOC2 compliance. They provide managed services, marketplace availability (AWS), and partnerships with infrastructure vendors like Lenovo, Cisco, and NetApp. Product claims include 99. 99% uptime SLA, thousands of agents deployed, MTTR 4-9 minutes, and compatibility with NetApp ONTAP and major cloud providers.

📋 Description

• Own post-sale relationships with the largest enterprise accounts in banking, telecommunications, and large IT organizations • Drive adoption and expansion of 2501 agents within complex infrastructure environments • Bridge business and technical teams by translating goals into outcomes • Reduce churn by ensuring customer success and identifying risks early • Partner with product and engineering to feed customer insights into the roadmap • Engage in technical infrastructure conversations rather than purely reactive support-desk work

🎯 Requirements

• Enterprise Customer Success or Technical Account Manager background in infrastructure, DevOps, or observability • Technical proficiency sufficient to discuss infrastructure with SRE and platform teams • Track record of growing enterprise accounts • Bilingual French and English speaker • Based in or near Paris, or eligible to work remotely from the EU • Right to work in France required • No visa sponsorship available • Startup or tech scaleup experience is a plus • High degree of autonomy and ownership • Language requirements are mandatory • Submit something you have built or a few lines explaining interest in the role

🏖️ Benefits

• Fully remote work from anywhere in the EU • Soft preference for the Paris region or somewhere easily reachable • Core hours in CET for smooth collaboration • Competitive pay • Meaningful equity • Global team environment • Professional learning from experienced leaders • Necessary accommodations for individuals with disabilities during the application and interview process

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