Solution Deployment Manager

🕒 March 31

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360Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

⚡ Productivity

☁️ SaaS

💰 $200M Private Equity Round on 2021-10

Education • Productivity • SaaS

360Learning is a company that provides an online learning platform designed to facilitate collaborative learning in organizations. Their platform focuses on empowering L&D professionals to drive culture and learning initiatives through the use of social and collaborative tools. 360Learning aims to improve employee engagement and productivity by promoting a learning culture.

📋 Description

• As our Solution Deployment Manager, you are part of the Implementation team, which plays a key role in seamlessly onboarding new customers. • You will work cross-functionally with Sales, Product, and Customer Success to understand and document client use cases and requirements, then translate them into setup and configuration of the 360Learning platform. • You will manage all phases of the implementation lifecycle, from sales turnover and kickoff to handover to support. • You will drive project management, define the 360Learning platform architecture for our clients, facilitate integrations (flat files, APIs) and third-party apps, and provide guidance and support to ensure successful platform deployment. • Additionally, you will manage your customer portfolio throughout the contract to increase product adoption and deliver solutions complementary to the product, such as platform audits.

🎯 Requirements

• Minimum 3 years of experience in a similar, preferably customer-facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager, or Pre-sales Consultant) • Previous deployment experience with SaaS products, ideally HR-related • Project management skills • Understanding of and experience working with APIs; SSO configuration and troubleshooting • Solution-oriented, client-first mindset in all aspects of your work • Ability to adapt to your audience: comfortable engaging highly technical stakeholders and translating complex concepts into simpler terms for less technical stakeholders • Organized, structured, analytical, and able to manage priorities across multiple customer implementations • Native French proficiency and very good English proficiency (B2 level) • Enthusiasm for our culture explained: https://bit.ly/Convexity360L

🏖️ Benefits

• Compensation: Package includes base salary, a variable component, and equity 📈 • Benefits/Perks: Work-from-home stipend, RTT, lunch vouchers, medical insurance, gym subscription, and one month parental leave for the second parent • Work-life balance: Flexible hours and full remote work possible anywhere in France 🏠 • Diversity, Equity, and Inclusion: We have six active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member involved, increasing visibility and providing a direct path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact — envision what it’s like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity360L 🚀👩🏻‍💻🏆