IT Systems Engineer I

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360 Social Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🛍️ eCommerce

🤝 B2B

eCommerce • Digital Marketing • B2B

360 Social Agency is a premier digital marketing agency that specializes in creating personalized and effective marketing strategies for businesses. With a proven track record of delivering rapid results, they offer a 30-day action plan designed to align with company objectives and drive growth. Their extensive services include SEO, social media marketing, advertising, e-commerce solutions, and graphic design, leveraging cutting-edge tools and expert marketing talent to maximize performance and achieve genuine success for their clients.

📋 Description

• Provide Level 1 and Level 2 technical support to employees across a global and distributed organization. • Troubleshoot hardware, operating system, application, account access, connectivity, and workplace technology issues. • Manage incoming support requests through helpdesk and ITSM platforms, ensuring appropriate prioritization, documentation, communication, and resolution. • Diagnose and resolve common issues across macOS, Windows, browsers, productivity applications, collaboration tools, and SaaS platforms. • Escalate complex technical issues to senior IT engineers, security teams, application owners, or external vendors when required. • Maintain strong service levels and provide a professional, customer-focused support experience. • Identify recurring incidents and contribute to root-cause analysis and long-term resolution. • Support the complete lifecycle of corporate endpoint devices, including provisioning, configuration, deployment, maintenance, troubleshooting, replacement, and decommissioning. • Manage and support macOS and Windows endpoints using modern endpoint management and MDM platforms. • Work with tools such as Kandji, JumpCloud, Microsoft Intune, or similar endpoint management solutions. • Assist with device enrollment, configuration profiles, security policies, application deployment, OS updates, patching, and compliance monitoring. • Troubleshoot endpoint performance, encryption, software installation, policy enforcement, and device compliance issues. • Provide support for remote employees with device setup, replacement, recovery, and technical troubleshooting. • Support end-to-end IT onboarding and offboarding processes for employees and contractors. • Provision and deprovision user accounts, devices, applications, groups, and access based on approved requests and role requirements.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. • 2–5 years of experience in IT Support, Helpdesk, Desktop Support, Endpoint Management, or a similar role. • Strong troubleshooting skills across macOS and Windows environments. • Experience with endpoint management platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools. • Familiarity with identity and access management solutions including Okta, JumpCloud, or Microsoft Entra ID. • Experience supporting employee onboarding, offboarding, device provisioning, and access management. • Hands-on experience with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar. • Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other modern workplace tools. • Good understanding of endpoint security, networking fundamentals, and IT service management. • Basic scripting experience with PowerShell, Bash, or Python. • Strong communication, problem-solving, and customer service skills with the ability to prioritize work in a fast-paced remote-first or globally distributed environment.

🏖️ Benefits

• Competitive salary and annual bonus • Medical coverage • Life and accidental insurance • Vacation & leaves of absence (menstrual, flexible, special, and more!) • Developmental opportunities through education & developmental reimbursements & professional workshops • Maternity & parental leave • Hybrid & remote model with flexible working hours • On-site & remote company events throughout the year • Tech & WFH stipends & new hire allowances • Employee referral program • Premium access to QuillBot