Systems Engineer

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3Cloud

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

3Cloud is a leading Azure partner and Microsoft innovator, specializing in generative AI services for enterprise organizations. The company offers expertise in data analytics, AI, DevOps, cloud app development, and cloud infrastructure management, focusing entirely on Microsoft Azure to help businesses transform and optimize their performance. 3Cloud positions itself as a trusted copilot in the AI journey, aiming to enhance business performance through innovative solutions and strategic alignment of AI projects with business objectives. They cater to a range of industries including healthcare, financial services, manufacturing, and retail, providing managed services and ongoing support to enable and scale positive impacts of AI.

📋 Description

• Respond to user queries, gather support request information, analyze issues, and document all work performed. • Ensure support requests and problem tickets are completed within established SLAs. • Train users in the proper use of hardware and software as necessary. • Provide exceptional customer service and end-user support. • Perform routine systems support, maintenance, and testing. • Troubleshoot hardware, software, networking, and communication issues. • Assist with equipment repair and replacement activities. • Support Azure, Microsoft 365, SharePoint, Exchange, Teams, Entra ID, and Intune environments. • Assist with Apple Business Manager, Mosyle, or other MDM solutions. • Assist with research and development initiatives. • Support the implementation of new technologies and IT projects. • Assist System Administrators and Engineers with projects and implementations. • Maintain accurate and up-to-date documentation. • Research and recommend solutions for hardware and software issues. • Assist with inventory tracking and maintenance. • Support procurement activities and record keeping. • Maintain records, project documentation, user instructions, and reports. • Attend meetings as required. • Maintain current knowledge of emerging technologies and industry best practices. • Perform other duties as assigned.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. • Minimum of 3 years of experience as an IT Helpdesk Technician, Support Specialist, Systems Engineer, or End-User Support professional. • AZ-900 Microsoft Azure Fundamentals Certification (Required). • Strong troubleshooting, documentation, critical thinking, and problem-solving skills. • Experience supporting Microsoft 365 services, including SharePoint, Exchange, Teams, Entra ID, and Intune. • Experience with networking, firewalls, switches, and access points. • Familiarity with Apple Business Manager and MDM solutions such as Mosyle or JAMF. • Familiarity with GitHub, Azure DevOps, and third-party administration platforms. • Familiarity with Microsoft licensing administration and Partner Center. • Excellent customer service and communication skills. • Ability to work independently and collaboratively in a team environment. • Ability to work flexible hours and participate in on-call support rotations.

🏖️ Benefits

• N/A