Customer Success Manager

🔥 23 minutes ago

🏈 Ohio, Texas – Remote

🏈 Ohio – Remote 🤠 Texas – Remote

💵 $78k - $84k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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3E

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

📋 Compliance

☁️ SaaS

🤝 B2B

Compliance • SaaS • B2B

3E is a regulatory compliance software company that provides enterprise-grade solutions for chemical and product stewardship, safety data sheet (SDS) management and authoring, supply chain visibility, and sustainability. Built on three decades of curated regulatory intelligence, 3E offers AI-enabled regulatory data, integrated APIs, SAP integrations, and workflow tools to help manufacturers, suppliers, and compliance professionals manage global regulatory requirements (REACH, TSCA, GHS, PFAS, Proposition 65, etc. ), automate SDS workflows, and support product transparency and sustainability reporting. The company serves large B2B customers and supplier networks, managing tens of millions of SDS and engaging hundreds of thousands of suppliers.

📋 Description

• Build trusted relationships with customer stakeholders across your assigned book of business • Partner closely with your Account Manager to support renewals, retention, and growth opportunities • Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively • Execute customer success plans that align product value to each customer’s goals and priorities • Conduct proactive outreach and regular customer meetings to maintain engagement and momentum • Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals • Develop and execute action plans to mitigate risk and improve customer outcomes • Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience • Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners • Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery

🎯 Requirements

• 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role • Experience in SaaS, technology, information services, or a similar environment • Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders • A customer-first mindset paired with strong business and commercial awareness • Experience driving product adoption, engagement, and customer outcomes • Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams • Strong communication skills, with the ability to explain value clearly and confidently • Comfort navigating ambiguity, shifting priorities, and a fast-paced environment • Ability to learn multiple products and become a strong generalist across a broad solution set • Experience supporting renewals, retention, or expansion within a recurring-revenue business (preferred) • Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence (preferred) • Experience using CRM and customer success tools such as Salesforce or similar platforms (preferred) • Exposure to environmental, regulatory, compliance, or other complex B2B software environments (preferred) • Experience supporting mid-market or enterprise customers (preferred) • Experience working with geographically distributed customers and traveling for onsite meetings (preferred)

🏖️ Benefits

• Health, dental, and vision insurance • Life insurance and disability coverage • Open PTO and parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)