Family Success Manager

Job not on LinkedIn

🔥 1 hour ago

🌵 Arizona, Colorado, +26 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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OpenEd.co

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

👥 B2C

Education • B2C

OpenEd. co is a provider of free, state-based homeschooling programs and resources for families. The site offers courses, clubs, cohorts, enrollment guidance, newsletters, and community support to help parents run flexible, at-home education; it emphasizes being widely recommended by homeschool families and operates across multiple U. S. states. Materials and enrollment appear focused on K–12 homeschool support delivered directly to families online (courses, clubs, resources, and informational guides).

📋 Description

• Drive Enrollment Through High-Volume Outreach • Own daily outreach to prospective and applying families via phone, SMS, and email • Follow structured sequences (calls + texts + emails) to move families from interest → application → enrollment • Lead conversations that uncover needs, answer questions, and confidently guide next steps • Reduce drop-off by identifying and removing blockers in real time • Guide Families Through Onboarding • Support families through enrollment tasks with clarity and urgency • Ensure families feel confident in their education plan and next steps • Reinforce that OpenEd is simple, flexible, and supported every step of the way • Own the Ongoing Relationship • Stay connected with enrolled families through key moments in their journey • Proactively reach out when something is off-track (missing logs, incomplete steps, etc.) • Re-engage families who stall or disengage • Operate with Speed + Precision • Manage a high volume of conversations without sacrificing quality • Maintain clear, timely follow-up across all channels • Track activity and outcomes in HubSpot and contribute to pipeline visibility • Close the Loop + Improve the System • Surface patterns in objections, confusion, or friction points • Partner with team leads to improve messaging, workflows, and resources • Share what’s working so the team gets better, faster

🎯 Requirements

• A relationship builder who thrives on creating meaningful connections with families • A data-driven team member who can translate family feedback into actionable improvements • A skilled communicator who can convey educational concepts with clarity and empathy • A customer advocate who connects families with appropriate resources, and a personal touch. • A problem-solver who identifies pain points in the family journey and applies solutions • A passionate educator (at heart) who believes in personalizing learning for every child • 1+ years of experience in customer-facing role (sales, customer success, account management, admissions/enrollment, or similar)

🏖️ Benefits

• Competitive salary $25-$30/hour and 401k plan + company matching opportunities. • Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, hospital indemnity, accident, STD/LTD, HSA, and FSA with dependent care. • Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours. Monthly tech subsidy provided. • Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work. • Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.