Customer Success Analyst, Measurement

🔥 12 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $48k - $54k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Cint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🤝 B2B

☁️ SaaS

💰 Venture Round on 2016-01

Market Research • B2B • SaaS

Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.

📋 Description

• Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success • Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership • Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations • Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success • Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations • Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience • Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement • Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success • Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness • Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce • Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through • Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape

🎯 Requirements

• BA/BS degree • Minimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical role • Strong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise manner • Demonstrated ability to build credibility and relationships with customers and internal stakeholders • Strong analytical, problem-solving, and critical-thinking skills • Comfortable interpreting data and translating findings into meaningful recommendations • Proficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functions • Comfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.) • Highly organized with the ability to manage multiple priorities and deadlines • Detail-oriented, self-motivated, and eager to learn new skills and concepts • Strong sense of ownership and accountability • Adaptable and comfortable working in a fast-paced, evolving environment • Positive attitude and collaborative team-player mentality

🏖️ Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs • 401K with company matching • PTO, unlimited sick days • Remote Work • Paid maternity and paternity leave