Customer Success Operations Specialist

🔥 25 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rain

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 $75M Series B - Rain on 2025-02

Fintech • HR Tech • SaaS

Rain is an AI-driven financial wellness platform for employers that gives employees on-demand access to earned wages and a suite of tools (budgeting, spending analysis, financial coaching, free tax filing, balance protection) to reduce financial stress and improve retention and productivity. The company emphasizes quick payroll integrations, minimal data collection, enterprise-grade security and compliance (SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 27001), and operates as a fintech (not a bank) serving employers and employees; it reports 3. 5M+ employees empowered and strong employer impact metrics. Rain is positioned as a B2B SaaS platform sold to employers to deliver earned wage access (EWA) and broader financial-health services.

📋 Description

• Coordinate, support and escalate issues between customers, users and Rain internal teams • Perform scheduled operational tasks on a rotating basis, requiring strict accuracy, and on-time completion • Work closely with Analytics & Insights teams to monitor and troubleshoot issues proactively and reactively • Find areas that need improvements, identify redundant processes and help streamline the entire Customer Success function • Create and improve standardized processes • Contribute to documentation used for internal or external training/learning • Escalate Customer Success team issues to Product and Engineering teams • Support CSMs in identifying and executing growth initiatives in support of Analytics & Insights teams

🎯 Requirements

• 2+ years of experience in B2B SMB or scaled in customer success, account management, or sales with a history of driving revenue through retention and expansion of existing customers • Strong project management skills and ability to prioritize internal and external requests • Demonstrated track record of successfully building relationships and problem solving skills • Proven ability to measure, understand, and communicate business needs and impact to your customers • Ability to be flexible and adjust to changing priorities or projects as the company scales • Experience in FinTech is a plus • Experience using an enterprise CRM (HubSpot, Salesforce, etc.)

🏖️ Benefits

• Flexible PTO • Medical, Dental, Vision, Life, Disability coverage • Parental leave • Monthly stipend • Equity options