Customer Support Agent, German / English

🔥 19 hours ago

🌐 Bosnia and Herzegovina, Georgia, +4 more countries – Remote

🇧🇦 Bosnia and Herzegovina – Remote 🇬🇪 Georgia – Remote 🇽🇰 Kosovo – Remote 🇲🇰 North Macedonia – Remote 🇷🇸 Serbia – Remote 🇹🇳 Tunisia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Support customers of multinational companies in the consumer electronics and e-commerce sectors. • Serve as the first point of contact for customers. • Communicate with customers via email, live chat, social media, and phone. • Handle customer inquiries calmly and professionally. • Analyze issues and assist customers in resolving them. • Complete guided training and continue developing your skills.

🎯 Requirements

• You speak German at an advanced level (at least C1) and English at an intermediate level (at least B2). • You are interested in e-commerce, consumer electronics, and customer satisfaction. • You are open to working with new technologies and products. • You learn quickly, take initiative, and have strong troubleshooting skills. • You have a dedicated, quiet workspace at home. • Customer service experience is an advantage but not required. • Internet speed of at least 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms. • At least 8 GB of RAM. • 64-bit version of Windows 11 or later (excluding Windows S mode) or macOS 13 or later. • Intel Core i5-8300H or an equivalent or better processor. • Integrated graphics. • A smartphone for two-factor authentication running Android 10.0 or later or Apple iOS 16.0 or later.

🏖️ Benefits

• The flexibility to work 100% remotely, with no commuting time or travel costs. • Innovative digital tools and comprehensive training, including access to our online training library. • Various learning and career development initiatives throughout the year. • Fun employee activities and the opportunity to participate in 5CA communities such as 5CA Connect, Pride, and 5CA Gamers. • A relaxed, diverse, and inclusive company culture. • A remote-first work environment.