Employee Relations Advisor – LATAM

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Serve as the primary liaison between employees and the organization across the LATAM region • Coordinate regional operations while upholding compliance standards and fostering positive employee relations • Advise HR Business Partners, managers, and employees on employment laws, regulations, People policies, compensation, and benefits • Partner with HR Business Partners on regional business changes and implementation • Counsel managers and employees on sick leave and termination processes • Conduct investigations into complex employee relations issues while maintaining confidentiality and impartiality • Support onboarding, offboarding, data management, and other transactional activities across the employee lifecycle • Maintain the Compliance Framework and share best practices with the ER Team • Monitor and analyze employee relations metrics and trends • Coordinate companywide and region-specific HR programs with People Centers of Excellence • Develop and deliver manager training on People compliance and employee relations topics • Drive or participate in strategic HR projects focused on employee engagement and organizational effectiveness

🎯 Requirements

• Experience with LATAM labour laws: 3+ years • Experience in Honduras and/or Argentina is applicable; experience with labour laws in Mexico is a plus • Fluency in English and Spanish • Bachelor's degree in human resources, Business Administration, or related field • 4+ years of employee relations experience is advantageous • Experience partnering with various key stakeholders and working effectively as part of a team • Strong understanding of European, Middle East, and Africa employment law and regulatory frameworks • Experience developing and enforcing policies and procedures to ensure compliance • Proven experience in employee relations or a similar HR role • Experience working in a fast-paced organization, preferably in the tech or BPO industry • Strong interpersonal and communication skills • Problem-solving and conflict-resolution abilities • Ability to maintain confidentiality and handle sensitive information discreetly • Strong organizational and project management abilities • Proficiency in HRIS systems and Microsoft Office Suite • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with latency under 120 ms internationally • Minimum 8 GB RAM • Windows 11 (except S Mode) or macOS 13.0 or newer • CPU Mark of at least 7368; 8th-generation Intel or newer, or 2nd-generation Ryzen or newer • Integrated graphics card • Smartphone supporting two-factor authentication with Android 10.0+ or Apple iOS 16.0+

🏖️ Benefits

• A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and continuous opportunities for learning and development • Access to tools for learning and development • Fun employee engagement activities • Participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA