Employee Relations Manager

Job not on LinkedIn

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Serve as the primary liaison between employees and the organization within the region. • Coordinate regional operations while upholding compliance standards and fostering positive employee relations. • Guide HR Business Partners, managers, and employees on compliance, compensation and benefits topics, employment laws, regulations, and People policies. • Partner with HR Business Partners on business changes and strategic implementation. • Guide and counsel managers and employees on sick leave and termination processes. • Work with People Operations to ensure adherence to procedures and regulations for individual cases. • Conduct investigations into complex employee relations issues while maintaining confidentiality and impartiality. • Support transactional activities throughout the employee lifecycle, including onboarding, offboarding, and data management. • Collaborate with other Employee Relations Managers, maintain the Compliance Framework, share best practices, and drive consistency in People initiatives. • Monitor and analyze employee relations metrics and trends, identifying improvement areas and developing proactive strategies. • Partner with People COEs on companywide and region-specific HR programs. • Develop and deliver manager training on People compliance and employee relations topics. • Drive or participate in strategic HR projects focused on employee engagement and organizational effectiveness.

🎯 Requirements

• Experience with LATAM labour laws: 3+ years; experience in Honduras and/or Argentina; experience with labour laws in Mexico is a plus. • Fluent in both English and Spanish. • Bachelor's degree in human resources, Business Administration, or related field. • 4+ years of employee relations experience is advantageous. • Strong experience partnering with various key stakeholders and being an effective team player. • Strong understanding of European, Middle East and Africa employment law and regulatory frameworks. • Demonstrated policy and procedure development and enforcement to ensure compliance. • Proven experience in employee relations or a similar HR role. • Experience working in a fast-paced organization, preferably in the tech or BPO industry. • Strong interpersonal and communication skills. • Excellent problem-solving and conflict resolution abilities; ability to maintain confidentiality and handle sensitive information with discretion. • Excellent English communication skills, verbal and written. • Strong organizational and project management abilities. • Proficiency in HRIS systems and Microsoft Office Suite. • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with latency below 120 ms internationally. • Minimum 8 GB RAM. • Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer. • Processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H; 8th Gen Intel or above, or 2nd Gen Ryzen or above. • Integrated graphics card. • 2 monitors. • Smartphone usable for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer.

🏖️ Benefits

• A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. • A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages. • Innovative digital tools and continuous opportunities for learning and development. • Access to tools for learning and development. • Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA.