Senior Account Manager, Web

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829 Studios

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📣 Marketing

🤝 B2B

🤖 Artificial Intelligence

💰 Series unknown on 2021-09

Marketing • B2B • Artificial Intelligence

829 Studios is a performance-driven full-service digital marketing and brand experience agency. They provide end-to-end services including performance marketing (paid search, paid + organic social, programmatic & CTV, retail media, affiliate), SEO, marketing automation, conversion-rate optimization, brand strategy, web and digital product design, PR and crisis communications, influencer campaigns, and AI & analytics (data engineering, BI, AI/ML). The firm emphasizes a tech-first approach with proprietary platforms (Apollo performance software and analytics systems) and integrations across major ad, analytics, CMS, and marketing automation platforms to drive measurable growth for clients across B2B/enterprise, e-commerce, retail, higher education and other verticals.

📋 Description

• Own senior-level client relationships for complex website builds and ongoing support accounts. • Develop a deep understanding of each client’s business goals, organizational dynamics, constraints, and success metrics. • Act as a trusted advisor, guiding clients through decisions related to scope, budget, timeline, platform capabilities, and technical feasibility. • Build long-term credibility through proactive communication, consistency, and follow-through. • Lead strategic conversations related to website roadmaps, enhancements, and long-term platform evolution. • Demonstrate working knowledge of Wordpress, Drupal, and Shopify ecosystems, including common constraints and maintenance considerations. • Translate technical and operational complexity into clear, actionable recommendations for non-technical stakeholders. • Balance client expectations with internal team realities, advocating for sustainable delivery while protecting the relationship. • Apply structured thinking (e.g., clear options, risks, and recommendations) to achieve client goals and long-term sustainability. • Proactively identify risks related to scope creep, budget burn, resourcing constraints, timeline slippage, or stakeholder misalignment. • Clearly communicate risks early with recommended mitigation strategies. • Escalate issues appropriately to Client Services and Department Leadership, ensuring clients are never surprised. • Frame escalations with context, options, and recommendations rather than problems alone. • Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements when appropriate. • Ensure project plans, milestones, and priorities are clearly understood and documented. • Hold both teams and clients accountable to agreed-upon decisions, approvals, and timelines. • Step in when delivery challenges arise to reset expectations, reframe priorities, or realign stakeholders. • Own high-level budget awareness across projects and ongoing support engagements. • Proactively monitor burn, forecast risk, and flag potential overages early. • Partner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations. • Clearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward. • Identify roadmap-driven opportunities to grow accounts in alignment with client goals. • Serve as a calm, steady presence during high-pressure moments for both clients and internal teams. • Model strong communication, emotional intelligence, and accountability. • Contribute to process improvements, documentation standards, and best practices. • Mentor junior team members through guidance, clarity, and by setting the example.

🎯 Requirements

• At least six years of experience in a full-service digital agency is required, with senior-level client ownership. • Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify. • Strong understanding of website strategy, design, and development workflows. • Excellent executive-level written, verbal, and presentation communication skills. • Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions. • Experience partnering closely with PMs, strategists, designers, and developers. • Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy. • Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate. • Experience using project management software and financial tracking tools common to digital agencies.

🏖️ Benefits

• Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA. • Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day. • 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider. • Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family. • Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work. • Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program. • Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses. • Continuing Education. Receive a personal budget to attend events and conferences.