Manager, Partnerships

🔥 3 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Canopie

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2020

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $3.7M Seed Round - Canopie on 2024-09

Healthcare • SaaS • B2B

Canopie is a digital maternal health company that provides an evidence-based app and care platform to support pregnant and postpartum people. The Canopie app delivers brief audio/video programs, multi-lingual content, expert-led virtual classes, and 1:1 coaching with perinatal clinicians, with escalation to additional mental-health resources when needed. Canopie partners with health systems, health plans, and providers to deliver preventative maternal mental health care focused on improving outcomes for mothers and infants.

📋 Description

• Serve as the primary operational point of contact for Canopie’s health plan and program partners, owning day-to-day communication and ongoing relationship maintenance • Coordinate and support regular partner check-ins and quarterly business reviews (QBRs), preparing and presenting program performance materials • Track partner commitments, open items, and follow-ups; proactively flag risks and drive resolution across internal teams • Manage onboarding workflows for new partners, coordinating across clinical, product, and operations to ensure smooth program launches • Maintain organized partner documentation including program configurations, contact records, and escalation histories • Own the production, packaging, and presentation of recurring and ad hoc partner-facing reporting - member engagement, utilization, retention, and outcomes - partnering Strategy/Analytics on metric definitions and supporting the analysis. • Working from that analysis, proactively surface and interpret what’s working and what needs attention across the partner portfolio - and put it in front of partners before they ask. • Build and maintain clear, accurate dashboards and reports that give partners confidence in their program performance • Support internal reporting that informs clinical operations and leadership decision-making

🎯 Requirements

• 5+ years of experience in account management, partner success, client operations, or healthcare program administration • Experience working in healthcare, MPH or other health degree very helpful • Comfortable working with data - you can take metrics and analysis and turn them into a clear, accurate narrative for a non-technical audience. • Able to grasp and articulate business value to sophisticated stakeholders - you can learn what makes Canopie valuable to payers and partners and tell that story with credibility. Direct healthcare experience is a plus, not a requirement. • Strong program management instincts - you can run many parallel partner workstreams across product, clinical, marketing and analytics, and keep every train on track, without dropping handoffs. • Comfort reading and operating against contracts and SOWs - you know what’s been promised and how metrics are defined. • Confident and clear communicator in writing, through visual presentations, and on calls; you know how to manage a partner relationship without over-promising • Highly organized and reliable in a remote environment: you track your own follow-ups, close loops, and don’t let things fall through the cracks • Energized by a mission, as Canopie’s members are navigating one of the most complex chapters of their lives, and the partners we work with are how we reach them

🏖️ Benefits

• Competitive Pay • Health Plans with FSA or HSA options • Dental, and Vision Insurance • Optional Life Insurance • 401K with Company Match • 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) • Additional Parental benefits to include fertility stipends, free diapers, breast pump • Paid Holidays • PTO Accrual from day one • Employee Assistance Programs and SO MUCH MORE!!