The Ward Law Group, PL
51 - 200 employees
Founded 2012
👥 B2C
⚕️ Healthcare Insurance
B2C • Legal • Healthcare Insurance
The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.
Bilingual Plaintiff Personal Injury Client Support Representative, Virtual Assistant
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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The Ward Law Group, PL
51 - 200 employees
Founded 2012
👥 B2C
⚕️ Healthcare Insurance
B2C • Legal • Healthcare Insurance
The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.
📋 Description
• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned
🎯 Requirements
• Bilingual (English/Spanish) • Experience in plaintiff personal injury law firms • Experience in medical offices or healthcare scheduling • Experience in legal intake or case support • Experience in call centers with high-volume inbound calls • Experience in virtual assistant roles supporting U.S. businesses • Proficiency in CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.) • Strong written and spoken English with professional Spanish fluency
🏖️ Benefits
• Paid time off
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