Customer Success Specialist

Job not on LinkedIn

🕒 February 27

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

8am

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚖️ Legal

☁️ SaaS

💳 Fintech

💰 Private equity on 2024-08

Legal • SaaS • Fintech

8am is a professional business platform that helps law firms, accounting firms, associations, and other professional services manage billing, payments, compliance, and case/practice workflows. The company offers a suite of SaaS products — including LawPay, MyCase, CasePeer, DocketWise, CPACharge, ClientPay, and AffiniPay — that combine payments, practice management, document and case tools, and practical AI features to automate work, improve cash flow, and maintain industry-specific compliance. 8am emphasizes secure, compliant payments (PCI Level 1, IOLTA compliance for legal), integration with other tools, and measurable time and productivity savings for professionals.

📋 Description

• Provide timely and accurate technical support to customers via email, chat, and phone • Troubleshoot and resolve product issues related to onboarding, adoption, and core platform functionality • Execute support workflows across digital and hybrid engagement models • Proactively identify and escalate technical risks through customer data, usage trends, and engagement signals • Assist customers with implementation of core workflows, features, and solutions to ensure realized value • Support retention by resolving support blockers and ensuring renewal readiness • Collaborate with Product and Engineering teams to report bugs, share customer insights, and support product fixes • Serve as a customer advocate and voice of the customer within the organization • Provide technical guidance on optimizing use of 8am solutions • Support support-led outreach, including help center documentation, FAQ updates, and enablement sessions • Monitor customer support tickets, engagement levels, and resolution milestones • Maintain Support playbooks, processes, and internal knowledge bases • Maintain documentation in Support ticketing platforms and CRM systems • Serve as a brand ambassador in customer interactions • Assist with peer-mentoring new Support team members

🎯 Requirements

• 1–2+ years of experience in Technical Support, Customer Service, SaaS Support, or a related customer-facing role • Experience working in digital-first or hybrid customer engagement models preferred • Strong ability to diagnose technical issues and translate complex steps into simple instructions • Proven ability to build trust and credibility with customers in high-volume environments • Excellent written and verbal communication skills • Strong organizational, prioritization, and multitasking skills • Comfortable learning and navigating new technologies and systems • Ability to work effectively in a fast-paced, evolving environment • SaaS experience required • Payments, fintech, or legal industry experience preferred

🏖️ Benefits

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage) • Staff Referral Bonus – Rewards for referring great candidates to the 8Team • Paid Sick Leave – Covered from day one, with EPS support after the 2nd day • Flexible Time Off (FTO) – Up to 15 paid days off per year • Parental Leave – Maternity and paternity leave in line with Colombian law • Company Holidays – Paid time off for all official Colombian public holidays • Continuous learning • Genuine community • Holistic wellness • Meaningful engagement • Collaborative, inspiring, and empowering environment