Claims Training Consultant, Property

Job not on LinkedIn

September 18

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

💵 $72.7k - $96.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

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AAA

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Transport • B2C • Travel

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

📋 Description

• Direct planning, development and presentation of training programs for claims staff, field support personnel and management • Provide specialized support in identifying learning objectives and evaluating staff; identify skills, knowledge, and abilities to enhance company objectives • Recommend, develop, implement, and evaluate training; provide coaching to shape, change, or modify employee and management behavior • Assist staff in achieving Claims objectives across all claim handling and service delivery channels • Serve as communication link between employees, management, executives, and administrative units • Research, develop, schedule and conduct information and skill-building programs; support training initiatives and roll-outs in classroom and one-on-one • Develop training program follow-up to support on-the-job application of information and skills • Maintain awareness of claims strategies and objectives; consult with executives and senior management to meet claims goals • Analyze individual employee skills and knowledge, identify gaps, and provide recommendations to management • Provide one-to-one and group training and coaching; perform other duties as assigned

🎯 Requirements

• Bachelors (or equivalent combination of education and experience) • 4-6 years Claims handling and/or corporate training • Advanced written, verbal, and interpersonal skills required to communicate effectively at all levels within the organization • Moderate analytical and quantitative skills required • Advanced proficiency with standard IBM PC software including Microsoft Office products (Outlook, Word, PowerPoint, Excel); Project and Access preferred • Advanced familiarity with Claims and negotiations techniques, technology, procedures, product, benefits and service, and member/customer relations management • Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State

🏖️ Benefits

• Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!)