Senior Manager, Digital Experience Delivery – Personal Lines Insurance

Job not on LinkedIn

🕒 May 22

🏈 Alabama, Arizona, +21 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote ☕ Washington – Remote

💵 $160.2k - $213.6k / year

⏰ Full Time

🟠 Senior

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚗 Transport

👥 B2C

Transport • B2C • Travel

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• This role is a business product people leader in a business‑led, technology‑enabled delivery model. • The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels. • This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results. • The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes. • The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction. • Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

🎯 Requirements

• Bachelor's degree in related area (Marketing, business, or a related field) or an equivalent combination of education and experience. • 8+ years of increasingly responsible product management experience. • Proven ability to lead others directly or indirectly, as demonstrated through 3-5+ years of leading teams, enterprise-wide programs, or large cross-functional programs. • Strong knowledge of personal lines product and project management, customer experience, financial drivers of product profitability/pricing, distribution, rating/underwriting, forms, rules, coverages, the P&C industry, competitors, legislative and DOI regulations, and strategic planning. • Solid understanding of end-to-end business processes and enabling technologies, with ability to connect execution to outcomes. • Strong financial and analytical skills tied to product performance. • Proven ability to lead execution across cross-functional teams and deliver measurable outcomes. • Strong strategic thinking with a focus on execution and results. • Robust experience with communicating and presenting to senior executives. • Demonstrated ability to manage priorities, trade-offs, and delivery risk. • Adapt way of influencing different partners and collaborators (internal and external), recognizing unique needs/motivation.

🏖️ Benefits

• total compensation package • annual bonus eligibility for most roles • 401(k) with a company match