Customer Experience District Sales Manager – CoreDx

🕒 5 days ago

🇺🇸 United States – Remote

💵 $99.3k - $198.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Ensure the assigned district meets or exceeds revenue, margin, renewal, and customer retention objectives for the existing customer base. • Own and manage ongoing customer relationships, serving as the primary escalation point and trusted partner for executive-level stakeholders. • Develop and execute long-term strategic account plans and short-term execution tactics to achieve renewal, retention, and value expansion goals. • Drive value creation and customer satisfaction by delivering outstanding day-to-day service and experience, improving Net Promoter Score (NPS), profitability, and retention. • Provide leadership across the post-sale customer lifecycle, including oversight of cross-functional implementation, service, and support teams to ensure successful onboarding, adoption, and sustained performance. • Identify and execute value expansion and growth opportunities within existing accounts to increase Core Diagnostics share. • Anticipate customer risks and competitive threats within current accounts and initiate proactive retention and mitigation strategies. • Manage long-term customer contracts, ensuring adherence to pricing, margin, and profitability policies; support Sales Ambassadors during renewal and expansion discussions. • Maintain ownership of district revenue forecasting related to renewals, expansions, and contractual commitments. • Ensure contract compliance, service-level adherence, and timely resolution of customer issues and escalations. • Partner closely with Service, Technical Support, Marketing, Finance, Contracts & Pricing, and other cross-functional teams to deliver a seamless and consistent customer experience. • Maintain accountability for quality system effectiveness and compliance with all applicable policies, procedures, and regulatory requirements. • Manage, coach, mentor, and develop a staff of Sales Ambassadors to drive continuous improvement in customer outcomes. • Recruit, develop, and retain top talent while fostering a diverse, inclusive, and performance-driven culture. • Model Abbott’s values, demonstrate effective change leadership, and build strong internal and external partnerships. • Make decisions regarding work processes or operational plans and schedules to achieve district and regional objectives. • Develop, monitor, and appropriately adjust the annual budget for department(s).

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • Minimum 5 years of progressive experience in customer-facing roles (account management, customer experience, service leadership, or sales support) • Demonstrated success managing complex, long-term customer relationships • Strong solution-oriented problem-solving and negotiation skills • Proven ability to influence across cross-functional teams • Excellent communication skills and executive presence • Ability to identify customer risks, drive resolution, and manage escalations effectively • Experience working in a quality system–driven environment.

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with a high employer contribution. • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.