Inside Sales Specialist

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🕒 July 4

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AbbVie

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

AbbVie is a global pharmaceutical company that discovers and delivers innovative medicines and solutions to enhance lives. With a focus on addressing the world's toughest health challenges, AbbVie operates in over 175 countries, providing a wide range of products across areas like immunology, oncology, neuroscience, and aesthetics. Committed to scientific innovation, AbbVie invests heavily in research and development, aiming to produce first-in-class medicines. The company also emphasizes workplace diversity, sustainability, and patient support initiatives, ensuring positive impact for both its patients and the broader community.

📋 Description

• Presentation and marketing of our aesthetic products (medical devices) by phone to specialist physicians. • Communication with our customers through various channels such as phone, email and virtual conference tools to build strong customer relationships and achieve sales targets. • Financial achievement or overachievement of sales targets for the assigned Inside Sales (remote) territory • Increase market share in the assigned territory • Persuade customers of competing products to switch, identify and win new customers, expand existing customers, win back lost customers • Actively qualify & generate leads • Realize cross-selling opportunities • Responsible for the entire sales cycle, from first contact with potential customers to closing and long-term customer retention • Planning and conducting remote customer appointments, as well as careful follow-up; as well as professional information, presentation and marketing of the relevant products to private-practice physicians and specialists in clinics • Planning & conducting outbound calls, as well as handling inbound calls • Qualify leads & continuous profiling and assessment of customer potential • Revenue-maximizing annual planning for the respective remote territory with a focus on strategic territory management • Analysis of the market with regard to the sales development of own products as well as competitors', identification of potentials and critical developments • Effective & targeted use of marketing materials to convincingly convey core messages & product differentiation & differentiation of our brands versus competitors • Focused implementation of product messages and alignment of own activities with marketing plans & sales cycles including strategic orientation and tactics (implementation of the brand strategy) • Professional reporting: timely and proper completion of all administrative tasks & fulfillment of KPIs • Ensuring outstanding customer service, professional handling of customer concerns and inquiries and presenting solution strategies, as well as prompt follow-up with customers on agreed activities and active tracking • Presence at regional events when required

🎯 Requirements

• Completed qualification that entitles you to work as a medical device consultant • Successfully completed commercial or scientific training, pharmaceutical sales representative training or required expertise according to § 75 German Medicines Act • Basic knowledge of GxP • At least two years of experience in customer service, preferably at least one year in telephone service • Willingness to train in telephone sales • Strong affinity for the aesthetics industry • Very good German language skills, both written and spoken • Good English skills desirable • Strong customer orientation to achieve a high level of customer/patient satisfaction • High persuasiveness, presentation and closing skills with strong communication skills and ability to work in a team • High degree of agility and willingness to continuously adapt to changing market conditions and to align one's working methods innovatively and proactively • Strong digital competence and confident use of digital solutions (Veeva CRM and CLM, XPM, WebEx etc.) as well as MS Office user skills • Willingness for continuous personal development • Ability to present complex scientific contexts in a target-group appropriate manner and to discuss them with different customer groups • High level of motivation and energy to pursue and achieve goals • Excellent performance management to continuously optimize sales target achievement • Strong analytical skills combined with creativity • Flexibility, commitment and team spirit

🏖️ Benefits

• A varied role where you can make a real impact • An open company culture • Attractive remuneration • Intensive onboarding with a mentor • Flexible working time models for a healthy work-life balance • Corporate health management with comprehensive health and sports programs • Company social benefits • Diverse career options in an internationally positioned company • Attractive development opportunities