Document Collection Associate

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Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Collect, review, and track required documentation from families and caregivers • Support the insurance approval process by obtaining and validating required documents • Manage a high volume of inbound and outbound calls with families, doctors' offices, and insurance companies (50–70 calls per day) • Guide families through documentation requirements and next steps • Ensure documentation is accurate, complete, and compliant with Medicaid, Medicare, and state regulations • Maintain organized records and monitor document expiration dates • Send timely follow-ups and reminders to families and external stakeholders • Communicate professionally via phone, email, and text • Collaborate with onboarding, credentialing, and family support teams • Escalate issues that may delay approvals or impact family onboarding

🎯 Requirements

• 2+ years of experience in customer service, administrative support, healthcare operations, or a related field • Fluent in English • Experience handling high-volume inbound and outbound calls in a fast-paced environment • Strong organizational skills and exceptional attention to detail • Ability to manage multiple priorities and deadlines simultaneously • Excellent verbal and written communication skills • Professional, compassionate, and patient communication style • Familiarity with HIPAA requirements and confidentiality standards • Preferred: Experience with prior authorizations • Preferred: Experience working in healthcare operations • Preferred: Familiarity with Medicaid, Medicare, or healthcare documentation requirements • Preferred: Experience using Salesforce, Slack, Google Drive, or similar systems • Preferred: Experience working with document management or tracking systems

🏖️ Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus. • Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays. • Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. • Set Up for Success. We provide a company-issued laptop to support you in your role. • Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.