Family Growth Associate – Intake Specialist

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Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Guide Caregivers Through the Intake Process • Conduct inbound and outbound calls with caregivers who have applied to Abby Care. • Guide caregivers through a detailed intake process lasting approximately 20–30 minutes. • Clearly explain Abby Care's services and answer questions with confidence and empathy. • Encourage and support caregivers who may be undecided about joining the program. • Follow up with caregivers via phone, SMS, and email regarding missing information or next steps. • Build Meaningful Relationships • Serve as the primary point of contact until caregivers transition to the next stage of onboarding. • Provide exceptional customer service through every interaction. • Build trust by maintaining a compassionate, professional, and patient approach. • Manage CRM & Administrative Tasks • Document all caregiver interactions accurately in Salesforce and other internal systems. • Maintain organized records and ensure timely follow-ups. • Collaborate closely with Nurses, Care Operations, and other cross-functional teams to ensure a seamless caregiver experience. • Support Continuous Improvement • Share feedback on existing workflows and suggest process improvements. • Adapt quickly as systems and processes evolve within a fast-growing startup environment.

🎯 Requirements

• Advanced English communication skills (C1–C2 level) with excellent spoken fluency. • At least 5 years of experience in one or more of the following: • Customer Support • Call Center • Business Development • Client-facing (B2C) roles • Minimum 5 years of experience handling both inbound and outbound phone calls. • Experience using CRM platforms (Salesforce preferred but not required). • Comfortable working in a high-volume phone environment. • Strong organizational skills and attention to detail. • Tech-savvy with the ability to quickly learn new systems. • Experience using Salesforce, Dialpad, or other CRM and softphone systems. • Experience in healthcare, home healthcare, or healthcare-related services. • Experience working in a startup or rapidly changing environment.

🏖️ Benefits

• Health insurance • Flexible work arrangements