Client Success Manager

🕒 April 13

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

📚 Education

🏢 Enterprise

💰 $59M Private Equity Round - Absorb LMS on 2017-09

SaaS • Education • Enterprise

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty. • Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal. • Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS. • Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI. • Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS. • Proactively monitor client health, identifying risks, driving escalations, and developing action plans. • Identify and route upsell and expansion opportunities to the Account Management team. • Collaborate cross functionally with Product, Support, Professional Services, and other internal teams. • Maintain accurate client documentation within internal systems/tools.

🎯 Requirements

• 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries. • Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs. • Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs. • Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving. • Comfort translating technical concepts into accessible explanations. • Strong commercial and business acumen. • Excellent time management and project management capabilities. • Working understanding of SaaS, APIs, and core web technologies. • Additional preferred qualifications: Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk. • Previous involvement in change management, enablement, or instructional design projects. • Experience advising clients on LMS or L&D ecosystem best practices.

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs