TELUS Digital
201 - 500 employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.
Customer Success Consultant
🕒 April 8
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TELUS Digital
201 - 500 employees
🤝 B2B
🤖 Artificial Intelligence
☁️ SaaS
B2B • Artificial Intelligence • SaaS
TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.
📋 Description
• Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes • Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows • Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features
🎯 Requirements
• Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience • 3+ years in customer success, managed services, CRM/contact center consulting, or support operations roles with hands-on Zendesk responsibility • Proven experience configuring and optimizing the Zendesk Suite (workflows, routing, roles/permissions, Guide/knowledge, and reporting) • Strong understanding of support processes and metrics, including ticket lifecycle, SLAs, knowledge management, and omnichannel operations
🏖️ Benefits
• Competitive salary • Work From Anywhere options • Bonuses • Ongoing AI advisory services
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