Camera Pro Support Representative II

Job not on LinkedIn

🕒 May 26

🐊 Florida, Iowa, +6 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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accessiBe

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

🤖 Artificial Intelligence

🌐 Web 3

Compliance • Artificial Intelligence • Web 3

accessiBe is a leading company specializing in AI-powered web accessibility solutions. Its platform helps businesses ensure that their websites are compliant with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG). By offering tools for auditing, monitoring, and managing web accessibility, accessiBe empowers organizations to create inclusive online experiences for all users, including those with disabilities.

📋 Description

• Provide expert technical assistance for Canon consumer camera and video products via phone • Assist customers with service requests, repair status updates, and payment processing • Support CPS (Canon Professional Services) members with troubleshooting, service coordination, equipment inquiries, and membership renewals • Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources • Accurately document customer interactions using CRM (Customer Relationship Management) tools to ensure consistent service and tracking • Escalate unresolved or complex issues to the appropriate internal teams as needed • Identify opportunities to recommend Canon’s Total Care solutions and enhance overall customer value • Stay up to date on Canon products, services, and support tools through regular training and self-study • Consistently meet or exceed performance standards in reliability, communication, technical knowledge, and customer satisfaction • Collaborate with team members and cross-functional departments to improve service delivery • Perform additional support duties as assigned to contribute to team success

🎯 Requirements

• High school diploma or equivalent • 1–2 years of directly related experience • Strong verbal and written communication skills • Proficiency in troubleshooting and problem-solving • Patience and empathy when supporting customers • Experience in customer service or technical support roles • Knowledge of computer hardware, software, and operating systems • Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment • Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.)

🏖️ Benefits

• Remote work style • Various scheduling options • Paid orientation and training • Benefits (medical, vision, dental, life insurance, and disability) • Company-paid holidays • Paid time off: personal, vacation, and sick time • 401(k) with company match • Employee assistance program • Tuition reimbursement • Employee discounts • Pay differentials