Travel Support Specialist

🔥 59 minutes ago

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Internova Travel Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

📦 Logistics

🏨 Hospitality

✈️ Travel

Logistics • Hospitality • Travel

Internova Travel Group is a prominent travel services company specializing in providing a range of travel-related solutions. The company offers services such as leisure travel, corporate travel management, and cruise travel, catering to diverse client needs. With a strong focus on customer satisfaction and innovative travel experiences, Internova aims to enhance the way people travel and explore the world.

📋 Description

• Assist the Travel Advisor in checking rates and availability for Cruises, Trains, Hotels, Air, Insurance, and any other related services required to complete a memorable trip for our members. • Assist Travel Advisor with timely follow up on outstanding leads, quotes, and inquiries. • Provides out-of-office coverage when an advisor is out to ensure a seamless experience for the member. • Attach all required documentation to Res Cards including confirmations, itineraries, vendor invoices, etc. • Reach out to members on behalf of the advisor as needed to avoid gaps in communication or request any additional information needed. • Confirm/Update member information in ClientBase with the information provided in our membership database and send all confirmations that need to be invoiced to accounting. • Process all changes and cancellations in Client Base for the Advisor and set up a task for QC Manager to change in the back office. • Set weekly calls with your advisor team to review all leads according to the defined process and set reminders/tasks in CB accordingly. • Generate Umapped itineraries (and other documents) on behalf of the Travel Advisor. • Assist advisors in completing costing forms and making sure we are setting the correct margins to properly impact revenue. • Ensure adherence to established processes while embracing Andrew Harper's Customer Service culture. • All Travel Support Advisors are required to coordinate their work schedule with the supervisor. • All Travel Support Advisors are expected to demonstrate a willingness to always work as a team player, support their colleagues, proactively participate in discussions, share experiences, help build consensus, and demonstrate enthusiasm when new policies and initiatives are instituted. • Must demonstrate eagerness, enthusiasm and immediate responsiveness in all company matters, including, immediately committing to participating in new assignments when e-mails are sent to department members for new assignments. • Provide updated information on all company matters, as requested. • Attend all department, company-wide meetings, and other functions and contribute to the success of said events.

🎯 Requirements

• A minimum of 2+ years of travel advisor experience. • Exposure to luxury leisure travel experience and knowledge is strongly preferred. • GDS (Sabre) experience preferred but not required. • High School Diploma or equivalent required; college degree strongly preferred. • Open to learn and grow and always remain flexible to changes. • Must possess strong attention to detail and sales ability. • Demonstrate an ability to positively represent, support, and contribute to Andrew Harper’s business. • Demonstrate strong oral and written communication skills. • Ability to apply creative and critical thinking to help understand the need and find cost-effective solutions. • Competence with using standard office tools and overall knowledge of Microsoft Office including Word, Excel, and MS Outlook. • Experience with Client Base software and Umapped (and other itinerary tools). • Excellent organizational and time management skills. • Must possess a positive attitude and the ability to smile under all circumstances. • Demonstrates ability to diffuse and respond to client concerns to avoid escalation of a problem. • Trustworthy, honest, and maintains strong personal integrity.

🏖️ Benefits

• choice of two medical plans and two dental plans • vision insurance • flexible spending accounts (FSAs) • company-paid life insurance and AD&D • optional additional life insurance and AD&D • disability insurance • paid parental leave • paid time off • 401k Plan with company match • discounted employee travel options • access to LinkedIn Learning webinars and courses • discounted pet insurance and auto, home, & renters insurance