Accordant
Healthcare Insurance • B2B
Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes.
Client Success Representative – Renewals Specialist
Job not on LinkedIn
November 9
🏖️ New Jersey – Remote
💵 $65k - $75k / year
⏰ Full Time
🟢 Junior
🏆 Customer Success
🚫👨🎓 No degree required
Accordant
Healthcare Insurance • B2B
Accordant is a care management company that provides disease and case management services to members with complex health conditions, offering one-on-one nurse support, proactive monitoring, and digital tools (MyChart integration and a mobile app) as part of health plans. A wholly owned subsidiary of CVS Caremark, Accordant partners with payors and providers to deliver personalized care teams, resource coordination, and evidence-based guidance to help members manage chronic conditions and improve health outcomes.
📋 Description
• Generate and review renewal and expansion quotes with clients; respond to related questions or concerns • Cultivate client relationships, identify opportunities for growth, and work directly with CSM sales team members to expand their current subscription • Collaborate cross-functionally to align client feedback with ongoing client needs and initiatives • Assist clients in making informed decisions about their software subscriptions
🎯 Requirements
• 1+ yr of experience completing Sage Intacct, Sage 100 Contractor renewals • Exceptional organizational and prioritization skills • 1+ year of experience ensuring software subscription renewals • 1+ year of experience driving revenue through upselling and subscription expansion • 1+ year of experience in a client experience or customer service role • Previous experience working in Salesforce • Strong communication and presentation skills across organizational levels, including the C-suite • Ability to navigate ambiguity and improve processes for efficiency
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