Clinical Success Manager – EIMEA, Central Region

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Accuray

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

💰 Post-IPO Debt on 2016-01

We work passionately to expand the curative power of radiation therapy to improve as many lives as possible. #AccurayExpandRT #CyberKnife #Radixact #TomoTherapy #AccurayExchange

📋 Description

• Own and develop installed base accounts , serving as the primary point of contact to improve long term customer success and satisfaction with our solutions • Build and maintain long-term, trust-based relationships with key stakeholders (clinical, technical, and executive levels) to secure potential future TITU. • Collaborate with internal stakeholders (Product Development, Marketing, Training, Clinical Applications and Physics support, service) to develop and maintain high quality communication to disseminate the voice of the customer/potential customer to guide processes. • Act as a bridge between customers and internal teams (clinical, service, marketing, operations, collaboration follow-up, ensure success for First in country product implementation) to ensure seamless execution and high customer satisfaction • Drive Installed Base revenue growth through upgrades, service offerings, and new business opportunities within existing customers • Actively supporting the full sales cycle (from opportunity identification to deal closure), in close collaborations with the Regional Business Leader, Business Manager and Regional service manager during trade-in and trade-up deals and assist with service purchases, contract negotiations and renewals. • Conduct customer visits, co-delivers presentations and demonstrations , translating complex solutions into clear clinical and business value • Support animating workshops, and on-site engagements , reinforcing clinical excellence and strengthening customer partnerships • Identify and escalate customer needs, challenges, competitive novelties and market insights to shape strategy and offerings, act as a liaison between the KOLs and the company medical affairs, providing feedback and insights on market trends and customer needs. • Record customer’s interactions and projects into CRM system • Ensure up-to-date expertise to deliver best-in-class customer guidance • Attend key meetings / trade shows (ESTRO, DEGRO, etc.) strengthening brand presence, capturing market insights, and developing new prospect relationships

🎯 Requirements

• Strong clinical background in radiotherapy, oncology, medical physics, or related field • Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar) • Demonstrated ability to drive business within an installed base and develop new opportunities • Excellent communication and presentation skills, with the ability to convey complex concepts in a compelling way • Natural ability to build relationships, influence stakeholders, and create customer trust • Self-driven, proactive, and comfortable operating with a high level of autonomy and accountability • Hands-on experience with complete product portfolio • Fluent in local languages of regions covered • Ability to travel up to 50% of the time within the assigned territory.

🏖️ Benefits

• Health insurance • Professional development opportunities