Territory Operations Manager – Subcontinent

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Accuray

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏭 Manufacturing

🏥 Healthcare

💊 Pharmaceuticals

💰 Post-IPO Debt on 2016-01

Manufacturing • Healthcare • Pharmaceuticals

Accuray is dedicated to creating innovative radiotherapy cancer treatments. They focus on expanding the curative power of radiation therapy, particularly in the fields of oncology and medical devices, with specialized technologies like CyberKnife, Radixact, and TomoTherapy. Accuray aims to improve as many lives as possible through their advanced radiosurgery and radiation therapy solutions.

📋 Description

• Lead and coordinate multiple Operations functions across the Territory • Support development and execution of policies, plans, and programs under applicable regulatory requirements • Provide leadership, alignment, and mentoring across Project Management, Service Delivery, Service Support, and Clinical Training & Education teams • Develop and lead execution of the customer support strategy to maximize customer loyalty and build a best-in-class organization or distributor network • Lead team organizational development; recruit, develop, and coach functional leaders • Promote employee learning, development, and succession planning • Coordinate distributor selection and continuous evaluation, including distributor transitions • Develop and implement long-term Customer and Distributor fulfillment strategies • Build future territory organization structures and embed a customer-oriented approach • Partner with Business Management, Development, and Marketing teams to meet systems, upgrades sales, and profitability objectives • Promote safety, compliance, and quality aligned with the Accuray Quality Management System • Establish operating and capital budgets and drive continuous improvement initiatives • Secure service revenues and profitability across service contracts, installations, training, and spare parts sales • Drive service performance, improve processes, ensure compliance, and evaluate distributor capabilities and agreements • Deploy account management practices to minimize customer and distributor disputes • Provide input on pricing, support programs, marketing, and sales activities; formulate a Service Marketing plan • Coordinate technical and clinical training needs with regional resources and training centers • Verify call center efficiency and effectiveness • Monitor 3PL partner performance, network, and warehousing; maximize spare-parts management and logistics processes • Develop cross-functional relationships and coordinate process changes • Define and execute programs to improve installed-base technical performance, including uptime and MTBD • Improve business practices, systems, and processes to achieve operational excellence • Develop, market, and execute a territory strategy to improve service profitability • Partner on service contract negotiations and ensure profitable execution • Report to the Director of Field Service - APAC & China

🎯 Requirements

• BS/BA degree required • MBA highly desirable • 5+ years of business experience in related operations functions within multinational companies • Broad-based Medical Device or Capital Equipment operating experience • Senior management experience in a customer-centric commercial role • Experience in sales or marketing is a plus • Strong leadership and ability to build high-performance teams through change • Ability to hire great talent and provide constructive feedback for continuous people development • Ability to collaborate and navigate in a matrix environment within a culturally diverse environment • Ability to work independently, deal with ambiguity, and grasp and retain complex concepts • Ability to think strategically and contribute directly to the regional growth plan • Executive presence and ability to develop C-suite customer relationships • Proven experience in process engineering and productivity gain • 6 Sigma black belt is a plus • Ability to drive process improvement, new business, and cost savings initiatives • Advanced Microsoft Office and ERP databases proficiency • Excellent verbal and written communication skills • Strong presentation skills in English • Must provide proof of permanent authorization to work in the country of application without sponsorship

🏖️ Benefits

• Inclusive and collaborative work environment • Employee learning and development • Succession planning and career development opportunities

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