Senior Manager – CIBG Operations

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Support the identification, design, and delivery of digital transformation initiatives across CIBG Operations in the UAE and IBG locations • Act as the bridge between Business, Operations, Technology, and external partners • Drive solution adoption, benefit realization, process optimization, and automation opportunities • Support end-to-end delivery of strategic digital transformation and automation initiatives • Develop and maintain project plans, roadmaps, milestones, resource plans, and delivery schedules • Establish and enforce project governance, including steering committee updates, status reporting, decision logs, risk reviews, stakeholder communications, and implementation readiness assessments • Manage project change control processes • Drive the design, optimization, and implementation of digital solutions with cross-functional stakeholders • Oversee solution architecture reviews, integration planning, requirements validation, testing, defect management, deployment, and post-go-live stabilization • Manage stakeholder engagement, approvals, risks, issues, assumptions, dependencies, and escalations • Drive post-implementation adoption, user enablement, benefit realization, performance tracking, reporting, knowledge transfer, and continuous monitoring • Identify automation opportunities, eliminate operational inefficiencies, and enhance digital maturity • Contribute to transformation portfolio prioritization and execution supporting operational excellence, scalability, cost optimization, and digitization

🎯 Requirements

• Bachelor’s degree in business administration, Finance, Information Technology, Engineering, or a related discipline • Professional certification in Project Management (PMP, PRINCE2, Agile, Scrum) is advantageous • 8–12+ years of experience in Banking Operations, Digital Transformation, Process Excellence, Business Analysis, or Project Management, preferably within Corporate and Institutional Banking • Strong understanding of end-to-end banking processes, customer journeys, operational controls, and regulatory requirements across multiple jurisdictions • Proven experience managing large-scale transformation, automation, digitization, and process re-engineering initiatives from concept through implementation and benefit realization • Strong project management skills with experience in project planning, governance, budgeting, risk management, change control, stakeholder management, and executive reporting • Demonstrated ability to translate business requirements into scalable digital solutions and effectively collaborate with Technology teams, vendors, and business stakeholders • Experience in solution design, process mapping, business analysis, testing, defect management, implementation, and post-go-live stabilization • Strong analytical and problem-solving skills with the ability to manage complex, cross-functional initiatives and drive effective resolution of operational challenges • Excellent stakeholder management, communication, influencing, and presentation skills, with the ability to engage senior management and governance forums • Strong knowledge of process automation, workflow tools, digital platforms, data analytics, and continuous improvement methodologies

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