Account Executive

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⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $48k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

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ACD Direct

WebsiteLinkedInAll Job Openings

11 - 50 employees

📡 Telecommunications

🤝 Non-profit

Telecommunications • Non-profit

ACD Direct is a full-service Contact Center that focuses on managing customer interactions through various channels including text, phone, email, chat, and digital solutions. Since 2003, ACD Direct has utilized cutting-edge CCaS technology and a distributed workforce of over 1,000 at-home agents to provide premium customer support around the clock. They specialize in serving not-for-profit clientele and offer a range of services including inbound and outbound call handling, live technical support, donation capture, and member acquisition. The company prides itself on its technology-driven approach, using AI and custom reporting tools to enhance service quality and client outcomes.

📋 Description

• Maintains and nurtures existing client relationships. • Functions as liaison between client companies and operations staff. • Ensures MSA/SOWs remain current. • Cultivates 20% or more growth of existing client base from previous calendar year. • Conducts weekly/bi-weekly status meetings with ALL DRTV and For-profit clients. • Conducts pre-drive meetings with all Non-profit PBS/NPR clients two weeks prior to the start of the drive (excludes Tier 1 MSB Clients). • Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive. • Maintain and grow average number of products for client portfolio to at least 3.5 products per Client. • Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four business hours of receipt. • Coordinate new client start-up, onboarding and launch of new clients with all relevant stakeholders. • Serves as the client’s primary point of contact and trusted advisor, owning relationship strategy and driving short- and long-term initiatives to completion with consistency and follow-through. • Owns the health of assigned accounts by proactively monitoring for signs of client dissatisfaction or risk, escalating issues early, and balancing client advocacy with ACD’s business priorities to drive retention and long-term growth. • Builds strong cross-functional partnerships internally to advocate for client needs, drive alignment on deliverables, and ensure consistent follow-through that delivers an exceptional client experience. • Additional duties as assigned by management.

🎯 Requirements

• Bachelor’s degree (B.A./B.S.) in related field or equivalent experience • One to two years related experience or equivalent • Commitment to excellence and high standards • Strong organizational, problem-solving, and analytical skills • Ability to manage priorities and workflow • Independent, Critical Thinking • Strong organizational skills • Acute attention to detail • Creative, flexible, and innovative collaborator • Proven ability to manage multiple projects and meet deadlines • Strong people skills • Ability to deal effectively with a variety of individuals at all organizational levels • Good judgement with the ability to make timely and sound decisions.

🏖️ Benefits

• Medical/Vision and Dental Insurance • Flexible Spending Account / Health Savings Account • Personal Accident Insurance • 401(k)/Roth with matching • Tiered PTO based upon length of employment • Discounts & Life Services offered through Optum EAP • Equipment Provided: Laptop, Headset, Monthly Internet Stipend