Junior Account Executive

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🔥 2 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $46k / year

⏰ Full Time

🟢 Junior

🧑‍💼 Account Executive

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ACD Direct

WebsiteLinkedInAll Job Openings

11 - 50 employees

📡 Telecommunications

🤝 Non-profit

Telecommunications • Non-profit

ACD Direct is a full-service Contact Center that focuses on managing customer interactions through various channels including text, phone, email, chat, and digital solutions. Since 2003, ACD Direct has utilized cutting-edge CCaS technology and a distributed workforce of over 1,000 at-home agents to provide premium customer support around the clock. They specialize in serving not-for-profit clientele and offer a range of services including inbound and outbound call handling, live technical support, donation capture, and member acquisition. The company prides itself on its technology-driven approach, using AI and custom reporting tools to enhance service quality and client outcomes.

📋 Description

• Maintains and nurtures existing client relationships • Functions as liaison between client companies and operations staff • Assists in negotiating work agreements • Cultivates 20% or more growth of existing partner base from previous calendar year • Conducts weekly/Biweekly status meetings with ALL DRTV and For-profit clients • Conducts pre-drive meeting with all Non-profit PBS/NPR clients two weeks prior to the start of the drive • Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive • Maintain and grow average number of products for client portfolio to at least 3.5 products per Client • Ensures all emails and JIRA tickets are responded to within twenty-four business hours of receipt • Acts as the primary point of contact or public relations representative of ACD, overseeing client relations/operations/strategies and ensuring short- and long-term projects or activities are completed in a timely manner • Proactively monitors account health by tracking client satisfaction and open issues, advocating for both the client and ACD, and taking ownership of resolving concerns before they escalate • Handles a smaller group of partners in all aspects of managing those accounts • Performs other duties as assigned by management.

🎯 Requirements

• Bachelor’s degree (B.A./B.S.) in related field or equivalent experience • One to two years related experience or equivalent • Strong organizational, problem-solving, and analytical skills • Ability to manage priorities and workflow • Independent, Critical Thinking • Acute attention to detail • Creative, flexible, and innovative collaborator • Proven ability to manage multiple projects and meet deadlines • Strong people skills • Ability to deal effectively with a variety of individuals at all organizational levels • Good judgement with the ability to make timely and sound decisions.

🏖️ Benefits

• Medical/Vision and Dental Insurance • Flexible Spending Account / Health Savings Account • Personal Accident Insurance • 401(k)/Roth with matching • Tiered PTO based upon length of employment • Discounts & Life Services offered through Optum EAP