Customer Growth Specialist

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🕒 April 15

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Achieve Test Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

Achieve Test Prep offers online credit-by-exam and tutoring programs, including customized RN and BSN Bridge Plans for healthcare professionals. Since 2008, we’ve helped more than 22,000 nurses find the flexibility and support they need to get into nursing school and advance their career. We are not a school, but our programs include live online prep sessions, free digital course materials and one-on-one guidance that can help shorten the path to an RN or BSN degree and prepare for the Registered Nursing Licensing Exam (NCLEX). We also offer test prep services to support adults working toward other degree programs, such as dental hygienist, healthcare administration, business and more. Our team consists of educators and creative thinkers from around the world, pairing the latest technology with modern curriculum. We work together to ensure a quality experience for those seeking a more supportive way to reach their goals.Learn more at achievetestprep.com

📋 Description

• Proactively reach out to former students who have withdrawn or become inactive • Identify barriers that prevented completion and reposition the program effectively • Present tailored solutions, including program re-entry, extensions, and financing options • Close re-enrollments and contribute directly to revenue growth targets • Maintain accurate records of outreach, outcomes, and pipeline activity • Collaborate with Customer Success, Enrollment, and Finance teams to remove friction in the re-enrollment process

🎯 Requirements

• Proven experience in sales, retention, collections, or account recovery • Strong objection-handling and negotiation skills • Comfortable having direct, sometimes difficult conversations with customers • Results-driven mindset with a focus on closing and revenue impact • Ability to work independently in a high-performance environment • Experience with CRM systems (Salesforce, Kustomer, or similar) is a plus

🏖️ Benefits

• Flexible work schedules • Remote work options