Frontline Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acronis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

📋 Description

• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients • Provide timely and accurate status updates to customers and relevant internal stakeholders • Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation • Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system • Advise and educate customers within procedural guidelines to ensure a complete solution to their technical or service questions • Work closely with the Expert team and act as liaison between customers and internal Acronis resources

🎯 Requirements

• 3+ years of experience technical support and troubleshooting software issues • Fluent English (both verbal and written, Upper Intermediate as minimum) • Ability to analyze technical issues • Ability to convey technical information effectively • Excellent analytical skills • Exceptional customer service approach • Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business) • Detail-oriented, organized, and motivated to learn • Hands-on, dependable, and results-driven, with a strong sense of ownership • Collaborative and team-focused, committed to supporting colleagues and building positive working relationships • Adaptable and resilient, able to handle shifting priorities, never give up attitude

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