Software Support Specialist, Spanish/Portuguese

Job not on LinkedIn

🔥 2 minutes ago

🌐 Brazil, El Salvador, +1 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Acronis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

📋 Description

• Provide technical support, configuration, and troubleshooting for software-related inquiries via email, phone, and chat • Perform technical analysis of customer problems and define resolution plans • Build and maintain strong relationships with customers and partners • Interact daily with other engineers to provide technical action plans or take ownership of escalated cases • Liaise between customers and internal Acronis resources through collaboration with the Expert team • Meet and exceed role KPIs, including customer satisfaction, productivity, and interaction quality • Accurately record relevant communication, documents, and files in the support system

🎯 Requirements

• Fluent English language (both verbal and written, Upper Intermediate as a minimum) • Fluent Spanish or Portuguese languages (both verbal and written, Upper Intermediate as a minimum) • 1 or more years of work experience in a similar role, preferably in Hosting tech support or Managed Service Provider business • Knowledge of Windows Server administration basics, including gathering and analyzing Windows logs and dumps • Ability to convey technical information effectively • Ability to analyze technical issues • Exceptional customer service approach and excellent analytical skills • Resume and application must be submitted in English • Experience and knowledge of Linux/UNIX basics and CLI is nice to have • Awareness of modern virtualization technologies, including VMware ESXi and Microsoft Hyper-V clusters, is nice to have • Experience with business applications such as MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers is nice to have

🏖️ Benefits

• Equal opportunity employer • Employment offers contingent upon successful completion of applicable criminal, education and identity background checks

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume