Junior Customer Experience Analyst – B2B Support

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Caju

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

👥 HR Tech

☁️ SaaS

💰 $4M Undisclosed on 2025-01

Fintech • HR Tech • SaaS

Caju is a Brazilian payment institution and HR platform that centralizes employee benefits, expense management and HR processes in a single, integrated solution. Authorized by the Banco Central as an institution of payment, Caju offers cards and a mobile app, multibenefits administration (CLT, PAT, flexible), expense and reimbursement workflows, mobility and wellbeing services, and acts as a banking correspondent for payroll lending. The company focuses on B2B customers—serving small to large employers—to simplify HR operations, improve employee engagement and provide financial-services features with regulatory compliance.

📋 Description

• Provide support to users through email and chat, resolving incoming requests • Deliver the best possible support experience, focusing on prompt resolutions, clear communication, and high-quality interactions • Work as part of a high-performing team focused on results and support excellence • Identify patterns in issues, bugs, or improvement opportunities and report them to leadership in a structured manner

🎯 Requirements

• Previous experience providing customer support via chat and email, preferably in high-volume environments involving multiple screens • Strong analytical skills and attention to detail for investigating issues and handling more complex cases • Excellent written and verbal communication skills, with the ability to work with different customer profiles • Strong organizational and prioritization skills in dynamic environments • Collaborative mindset, sense of ownership, and a problem-solving focus • Preferred: experience in B2B support

🏖️ Benefits

• Caju benefits card covering meals, food, mobility, health, home office, culture, and education • Health insurance with no copay (Unimed, SulAmérica, or Alice) • Zenklub, providing online sessions with therapists and coaches • Wellhub • Rosetta Stone partnership for language learning • Recharge Day (day off) • Conexa Saúde, providing online medical consultations • Childcare assistance • Alura partnership • Remote work within Brazil • Work equipment provided • Career growth opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume