Senior HR Associate, Experience Operations

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Acuity

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

Energy • Manufacturing • Technology

Acuity is a market-leading industrial technology company based in Atlanta, Georgia. It leverages technology to create innovative products and services, primarily in lighting and building management solutions. With its two main business segments, Acuity Brands Lighting and Acuity Intelligent Spaces, the company focuses on delivering smart lighting solutions and intelligent space management tools aimed at enhancing customer experiences and achieving sustainability through the use of data interoperability and advanced tech platforms. Employing approximately 13,000 associates, Acuity aims to drive growth and productivity while addressing the challenges of climate change and technological advancement.

📋 Description

• Respond to associate inquiries for HR related matters • Provide support for associate self-service tools • Resolve associate inquiries on a timely basis • Receive activity through multiple channels such as case management, system notifications, phone calls, and chat service as the first point of contact for HR queries. • Service as a primary point of contact for HR inquiries and requests that cannot be answered and/or completed through direct access. • Answer a broad range of questions regarding benefits, onboarding, employment, compensation, training, policies and procedures. • Resolve associate inquiries or issues by applying standard, administrative procedures and agreed practices. • Recommend action on requests arising from exceptional circumstances. • Escalate non-routine matters/specialized requests to appropriate escalation.

🎯 Requirements

• Bachelor Degree • Human Resources experience • Microsoft office knowledge • Advanced English skills (preferred) • Customer service experience (preferred)

🏖️ Benefits

• Health insurance • Professional development opportunities