Senior Support Specialist

🕒 4 days ago

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Logo of Aderant

Aderant

501 - 1000 employees

Founded 1978

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Aderant is a global provider of legal business management and practice management software that helps law firms run and modernize their back-office operations. The company offers cloud-based SaaS platforms and applications — including practice management, time & billing (iTimekeep), billing delivery (BillBlast), compliance (Onyx/OCG), recruiting, calendaring/docketing, analytics (Stridyn), and AI-driven work-to-cash automation — designed for large professional services and law firms. Aderant emphasizes AI, cloud transformation, security (SOC 2), and integrations to improve billing accuracy, compliance, financial operations, and operational efficiency for law firms worldwide.

📋 Description

• Provide expert-level support for the Aderant Expert product line, specifically focusing on general ledger accounting functionalities and general accounting principles. • Assist clients with troubleshooting and resolving issues related to GL accounting within the Aderant Expert system. • Collaborate with internal teams to ensure timely and effective resolution of client issues. • Conduct training sessions and create documentation to help clients and internal stakeholders better understand and utilize the Aderant Expert GL features. • Stay up-to-date with the latest developments and updates in the Aderant Expert product line.

🎯 Requirements

• Bachelor's degree in Accounting, Finance, or a related field. • Proven experience in general ledger accounting and general accounting principles. • Excellent problem-solving and analytical skills. • Strong SQL Server query knowledge required. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team.

🏖️ Benefits

• Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and supportive work environment.

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