IT Operations Support Specialist

🕒 5 days ago

🎰 Nevada – Remote

🎰 Nevada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Caesars Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1937

🎲 Gambling

Gambling • Hospitality

Caesars Entertainment is a premier casino and hospitality company best known for its expansive loyalty program, Caesars Rewards, which offers members exclusive deals and experiences. With iconic properties such as Caesars Palace, Planet Hollywood, and The LINQ Hotel on the Las Vegas Strip, the company provides luxury accommodations, fine dining with celebrity chefs, world-class entertainment, and a variety of attractions. In addition to traditional hotel and casino services, Caesars Entertainment features an online casino, a comprehensive sportsbook, and retail shopping experiences. The company's broad offerings include unique entertainment events and attractions, from zipline adventures to gourmet dining and legendary shows.

📋 Description

• Provides expertise and implementation services on new software and hardware installations for supported marketing products in conjunction with the IT Product owners. • Provides project management skills on simple to moderately complex projects. • Participate in project management to include user communication, planning, design, implementation & support. • Participate in development of work schedules to coordinate with overall departmental and development project plans. • Effective communication with vendors and internal teams including scheduling, training and project implementations. • Ensure systems meet the business needs of users by acting as a liaison with user representatives and users regarding system change requests and specific business requirements design. • Participate in Q & A of applications, updates, upgrades, patches and hot fixes required for Key Marketing Systems in our production environments. • As part of a testing team, may assign and schedule available staff to ensure testing assignments are successfully completed on time according to the plan, reporting any variances to supervisor. • Provide support for marketing products by effectively managing service calls, problem reporting, problem research, problem diagnosis and problem resolution.

🎯 Requirements

• College degree or equivalent work experience required. • At least three years’ experience in an IT role with 1+ years’ experience in implementation and testing required. • Must be able to obtain a valid gaming license in regulated jurisdictions.

🏖️ Benefits

• Ability to perform assigned duties under constant time pressures and multi-task. • Ability to perform assigned duties in an interruptive office. • Ability to analyze and interpret departmental needs and results. • Ability to solve complex problems. • Ability to communicate effectively to all levels within the organization. • In depth knowledge of Microsoft Office Suite applications required. • Basic knowledge of project management techniques required. • Broad variety of tasks and deadlines require an irregular work schedule. • Travel required. • Experience in hardware installation and diagnostics preferred. • Working knowledge in a casino environment is preferred. • Understanding of CET core marketing systems preferred. • College degree or equivalent work experience required. • At least three years’ experience in an IT role with 1+ years’ experience in implementation and testing required. • Must be able to obtain a valid gaming license in regulated jurisdictions.