AdKings Agency
eCommerce • Marketing • B2B
AdKings Agency is a premium eCommerce growth agency specializing in Facebook Ads for brands generating $1M to $100M in revenue. They focus on elevating companies through comprehensive multichannel growth strategies, performance media buying, ad production, and AOV & LTV optimization techniques. Recognized as a Facebook Premier Marketing Partner, Google Endorsed Marketing Partner, and Shopify Plus Partner, AdKings has a track record of scaling direct-to-consumer brands up to $90M in annual revenue. The agency offers personalized strategies for rapid business growth, including international expansion and investment opportunities.
Customer Support Specialist
Job not on LinkedIn
August 20
AdKings Agency
eCommerce • Marketing • B2B
AdKings Agency is a premium eCommerce growth agency specializing in Facebook Ads for brands generating $1M to $100M in revenue. They focus on elevating companies through comprehensive multichannel growth strategies, performance media buying, ad production, and AOV & LTV optimization techniques. Recognized as a Facebook Premier Marketing Partner, Google Endorsed Marketing Partner, and Shopify Plus Partner, AdKings has a track record of scaling direct-to-consumer brands up to $90M in annual revenue. The agency offers personalized strategies for rapid business growth, including international expansion and investment opportunities.
📋 Description
• Provide our users with an outstanding customer experience via in-app live chat, phone, and email • Think critically and proactively to solve complex problems, taking ownership of issues from start to finish • Collaborate with multiple internal stakeholders (e.g., fulfillment, logistics, marketing) to gather information and ensure timely, effective resolutions • Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues • Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints • Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency
🎯 Requirements
• 2+ years in a similar customer support role • Proficiency with Zendesk and modern telephony systems • Preference for candidates with experience in the US e-commerce market • Outstanding command of the English language, both written and spoken
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